Returns & Echange policy

Returns & Exchanges

We know Hair is a very personal product for women. All our hair products are thus quality tested briefly before they are made available for retail to our beloved customers.

All our hair products are made of the finest grade quality of premium Virgin and Remy hair. We thus offer a 100% satisfaction guarantee on our products.If you receive your hair extensions and are not happy with how they look or feel, you may return them to us for your money back minus shipping charges if applicable.

Returns Eligibility Criteria:

For any of the products to be returned for refunds, the products must meet the following conditions:

1. The hair products should not be altered(brushed or combed), washed, processed or worn in any way.
2. All Hair tags should be intact and the packaging should not be torn or ripped apart by any sort.

We honor our returns policy for up to 20 days from the date your package left our facility to the date it is delivered back to us. Orders returned after 20 days will not be eligible for refunds and will be sent back to the customer.

Returns Process Flow:

1. Put up a return item(s) request from the My Orders section in My account.
2. We will send a mail with the return package instructions along with a pre-paid UPS shipping label attached.
3. Remove any outer labels and affix the UPS return label sent to you over mail on to the mailing packet. (Please note that the return label should not be stuck on the True Lengths branding box to comply for an eligible refund)
4. Drop off your package at any UPS store or pick-up location or UPS drop off box.

Once your item(s) have been received our warehouse, please allow 3 to 4 business days for your refund to be processed. We will inspect the item(s) and issue you a refund to the original form of payment that was utilized for the purchase. A confirmation email will be sent once your account has been credited.

We do not offer refunds for any purchase made via guest checkout. We do not attain all the required information for the orders made as a guest which limits us from offering refunds in this case if requested by our customers.

Product Exchange:
True Lengths does not offer exchanges at this time. If the items match our returns policy, please return the original item for a refund from the My Orders section in your account. A new purchase can then be placed again through our website.

Clearance Products:

We do not hold any hair products beyond 3 months. All products which have been at our warehouse for over 3 months are thus sold out during our occasional clearance sale. The hair sold during this sale is of the utmost quality and is in no way lesser than any of the products we sell to our customers.

We follow this 3 months cycle to keep up with the trends in the hair industry. We focus on ensuring we offer our customers with products that are currently trending rather than holding on to hair till it is sold out.

All clearance products are Final Sale and cannot be returned or exchanged. For further details, contact us at Hello@truelengths.com

Disclaimer: No sale is final until approved by True Lengths. True Lengths reserves the right to withhold approval at its sole discretion.

Policy Changes
True Lengths reserves the right to make changes to prices, policies and procedures. Please check this page periodically for changes.