Shipping Policy
Our Shipping Options
At True Lengths, we use UPS for all our shipments. We offer three shipping options to our customers:
- UPS Ground -Free Standard shipping(5 to 7 Business days)
- UPS 3-Day (Ground service)(3 business days)
- Standard Shipping with Signature Confirmation & Insurance – 3 to 5 business days
Shipment delivery timelines
Orders placed before 11 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day. Delivery times are based on the distance from our New Jersey warehouse. Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.
During periods of high volume (sales and major promotions) it will take longer to process and fulfill. We ask for your understanding and patience while we do our best to process and fulfill orders as quickly possible.
Shipping to PO Boxes:
Please note that UPS accepts shipments to only valid street addresses and does not ship to P.O. Boxes. If your order is submitted with a P.O. Box in the Shipping section, we will contact you to choose an alternate address and, if required, submit your order to payment review.
Fraud Protection:
Please note that to avoid any fraud happening with our customers, we verify suspicious purchases with a proper physical photo of the customer’s ID as well as the card used for purchase(last 4 digits) before we can process the shipment. Once verified, we exercise the capability to hand over the orders shipped out to the customer only with a signature requirement.
Order Processing:
Orders place over the weekend will be shipped the first business day. Once shipped, orders arrive within the time frame selected during order placement. Please note, at times UPS may experience shipping delays due to weather, in transit issues, etc. unfortunately this is out of our control. We will not reimburse shipping cost for delays caused by UPS.
Please note that due to COVID-19 guidelines, processing times may be impacted.
Shipping Delays
At checkout, we give you a delivery time estimate received from our shipping partner UPS based on your order delivery information. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment failure and delay. Check the address information on your order. Make sure you have included all the information needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee UPS charges us to make the correction. If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges.
No refunds will be issued for refused or abandoned shipments.
Incorrect (OR) Missing (OR) Damaged Items
In an unlikely case that you notice the items shipped to you do not match your order or there are missing items in your order or products shipped are damaged, please contact us directly on +1 551-214-1484 or send us an email at Hello@truelengths.com
Damaged shipment
If the shipment delivered to you has been tampered or damaged which has resulted in missing products or damage of your products, please keep all the original packaging and contact us immediately Hello@truelengths.com. We will get in touch with UPS and work towards solving the issue.
Policy Changes
True Lengths reserves the right to make changes to prices, policies and procedures. Please check this page periodically for changes.